Support
Consulting

The Paradigm team is dedicated to delivering fast and reliable resolutions to all support requests. Cases are escalated according to their urgency and sensitivity. Response is guaranteed within 24 business hours, but we typically make initial contact within one to two hours.

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If the case is received after normal business hours, its urgency is evaluated and the case may be escalated immediately. For crucial cases received over the weekend, we always respond and we understand that business does not stop for our clients.